Privacy Policy
Effective date: 2026-05-13
This Privacy Policy describes how Henan Minmetals East New Materials Co., Ltd. (“we”, “us”, “our”) collects, uses, discloses, and protects the personal information of users (“you”) who interact with us through eastmaterials.com.
1. Information we collect
When you submit an inquiry form or contact us by email, we collect information you voluntarily provide: name, company name, email address, phone number, country or region, product inquiry details, and any additional business information you choose to share. We also automatically collect technical information when you visit the site, including IP address, browser type, pages visited, and timestamps. This data is used for site operation and analytics.
2. How we use your information
- Respond to your inquiries, quote requests, or sample applications
- Provide technical documentation and follow-up regarding products of interest
- Process international trade orders and related logistics, customs, and payment workflows
- Improve site content and user experience
- Comply with applicable legal and regulatory obligations
3. Disclosure to third parties
We do not sell your personal information. We may share your information with third parties only when necessary to fulfill an order (logistics, customs brokerage, banking partners), when required by applicable law or government authority, or with your explicit consent for other purposes.
4. Data storage and security
Inquiry records are stored on servers located in Germany (Frankfurt data center) and transmitted over HTTPS. We use reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, modification, or destruction.
5. Cookies and tracking
This site may use cookies to improve user experience and analyze traffic. You can disable cookies through your browser settings, though some features may not function as intended.
6. Your rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us using the details below.
7. Data retention
Inquiry records are retained in our system for 5 years and then deleted or anonymized, unless a longer retention period is required by law.
8. Cross-border data transfers
Because our business is international trade, your personal information may be transferred to partners in China, the EU, North America, and other regions. We will ensure all transfers comply with the applicable laws of the data origin.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted prominently on this page along with an updated effective date.
10. Contact us
Henan Minmetals East New Materials Co., Ltd.
Email: [email protected]
Phone: +86 156 3910 0440
Address: Jiaozuo, Henan Province, China